About Travelpro Store
1. Who is Travelpro Store’s target audience?
Travelpro Store caters to travelers of all kinds, from those planning weekend getaways to those embarking on long-term adventures. Our products are designed to meet the needs of both casual and frequent travelers.
2. What is the style of Travelpro Store?
Travelpro Store offers a modern and user-friendly shopping experience. Our website is designed to be easy to navigate, with a focus on quality, convenience, and innovation in our products and services.
3. What are the product features of Travelpro Store?
Our products include a wide range of luggage options, such as Cabin, Extra-Large, Hard Sided, Large, Medium, and Soft Sided Luggage, as well as Luggage Sets. We prioritize durability, functionality, and style in all our products.
Product Questions
1. What types of luggage do you offer?
We offer a variety of luggage types, including Cabin, Extra-Large, Hard Sided, Large, Medium, and Soft Sided Luggage, as well as Luggage Sets to suit different travel needs.
2. Are your products durable?
Yes, all our products are designed with durability in mind, ensuring they can withstand the rigors of travel.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, and Free Shipping via EMS for orders over $50.
2. How long does delivery take?
Standard Shipping takes 10-15 days after shipment, while Free Shipping takes 15-25 days after shipment.
3. Do you ship globally?
Yes, we ship globally, except for some remote areas in Asia and other regions.
Returns and Refunds
1. What is your return policy?
You can return your item within 15 days of receiving your order, provided it is in its original condition and packaging.
2. How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return.
Account and Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website.
Customer Support
1. How can I contact customer service?
You can reach our customer service team at [email protected].
2. What are your customer service hours?
Our customer service team is available during standard business hours, Monday through Friday.