At Travelpro Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process and requirements.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including all tags and accessories.
- Returned within 15 days of receiving the item.
Non-Returnable Items
Based on our product offerings, the following items are non-returnable:
- Hard Sided Luggage: Due to the nature of the material and potential for damage during return shipping, hard-sided luggage cannot be returned once purchased.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address and any required forms.
- Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
- Wait for Processing: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Travelpro Store.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Travelpro Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Please provide a brief explanation]
Please provide the return instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at [email protected] or call us at [Insert Phone Number].
Thank you for shopping with Travelpro Store!