Shipping Information
At Travelpro Store, we are committed to providing you with a seamless shopping experience. Below you will find detailed information about our shipping options, delivery times, and order processing.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods
- Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after shipment. Shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS with an estimated delivery time of 15-25 business days after shipment.
Shipping Regions
We ship globally, excluding certain remote areas and Asia. Please check our website for specific details on shipping restrictions.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including all tags and accessories.
- Returned within 15 days of receiving the item.
Non-Returnable Items
Due to the nature of the material and potential for damage during return shipping, the following items are non-returnable:
- Hard Sided Luggage
Return & Exchange Process
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template provided below to ensure all necessary information is included.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address and any required forms.
- Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
- Wait for Processing: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Travelpro Store.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Body:
Dear Travelpro Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s) and quantity]
Reason for Return/Exchange: [Please provide a brief explanation]
Please provide the return instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions about our shipping or returns and exchanges policy, please feel free to contact us at [email protected] or call us at [Insert Phone Number].
Thank you for shopping with Travelpro Store!